Privacy Policy

Last updated on May 2019


Background and scope

HR Pay Solutions is committed to protecting the privacy of the personal information it collects and receives. We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).

This policy explains how HR Pay Solutions collects, uses, discloses and otherwise handles personal information relating to individuals and businesses. It also explains how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach. Nothing in this policy limits any of our other obligations at law.


Collection of personal information

HR Pay Solutions is required to collect personal information only by lawful and fair means. Where possible we will collect personal information we require directly from you.

Personal information we hold may include your name, current and previous addresses, telephone numbers, email addresses, your business details, employment details if provided directly by you and as relevant our purposes, your preferences and interests with HR Pay Solutions, and information we require to perform our services to you. Further information may be collected with your consent in specific instances as notified to you.

Personal information entered into the HR Pay Solutions database will not be used or disclosed by us, except as authorised by you or as is reasonably necessary for the purposes outlined to you. Access to this information to third parties can only be granted by you.

Should you choose not to provide personal information we may not be able to provide you with the services you require at a sufficient level that we regard as important for performing at best practice.

We may collect personal information:

  • from the information supplied by you to HR Pay Solutions Limited

  • in conversation and communication with you and your employees

  • from organisations with whom we partner with to offer services

  • from third parties including employees, related companies or your representatives

  • from publicly available sources of information

  • when we are required to do so by law

  • from your commenting on our website, google, social media platforms and other platforms and channels.

Where HR Pay Solutions collects your personal information, HR Pay Solutions will take reasonable steps to notify you of:

  • the purposes for which we are collecting the information

  • the third parties to whom we may disclose the information of that kind

  • whether any of those third parties are located overseas and, if practicable to specify, the countries in which they are located

  • how to access and correct personal information and make privacy complaints

HR Pay Solutions will only collect sensitive information where it is reasonably necessary for our core functions or activities.  

Where it is practical and lawful for us to do so, HR Pay Solutions will enable you to access our website and make general telephone enquiries without having to identify yourself. HR Pay Solutions also enables you to respond to our surveys anonymously.


Cookies through the website

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies. Rejecting cookies can, however, limit the functionality of our website. There are a range of websites that provide tips on how to disable cookies. Here is an example. However please note that HR Pay Solutions does not endorse the content of external websites. You are advised to refer to them at your discretion.


Google Analytics

HR Pay Solutions has enabled the Google Analytics functionality available through Google Analytics. HR Pay Solutions a use first-party cookies (Google Analytics cookies)

HR Pay Solutions and its authorised service providers, use web beacons in conjunction with cookies to collect information that enables us to greater tailor our services to your interests and needs, such as your browsing activities and website and email clicks. Web beacons typically work in conjunction with cookies and are small graphic images that may be included in our sites or other communications and can identify our users and user behaviour. Our authorised service providers may also use information collected from your browsing activities to help us target relevant advertising on our website and other places on the Internet. These technologies assist HR Pay Solutions to understand the usefulness of our offerings to you and help to deliver increasingly greater value to our services.


Use and disclosure of personal information

Your personal information may be used by us to:

  • provide products and services to you

  • collect payments and to administer your account

  • provide you with updated or new information about our products and services

  • for development of existing and new products and services

  • maintain and update our business infrastructure and systems

  • promote our other products and services to you

In providing our products and services, or collecting and using your personal information, your personal information may be disclosed to third party organisations including:

  • information technology service providers

  • marketing and communications agencies

  • mailing houses, freight and courier services

  • printers and distributors of direct marketing material

  • our legal, accounting, financial or other professional advisors

  • regulatory, government and other authorities as required by law

  • international bodies with which we have mutual recognition agreements

  • our partners and sponsors to enable them to provide information about their products and services

Opting out

By providing us with your contact details, your consent to receive communications and direct marketing will remain current until you advise us otherwise. However, you can opt out at any time through the following channels:

  • By mail – HR Pay Solutions, Suite 2, Level 1 North, 63 Miller St, Pyrmont, NSW 2009

  • By email –

  • By telephone – +61 2 8700 1860

  • use the unsubscribe facility that we include in our electronic messages such as emails

You agree and acknowledge that even if you opt out of receiving information about future events or marketing material, we will still send you essential information that we are required to send you relating to the services we provide.


Unsolicited information

Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for HR Pay Solutions to perform one or more of our services or activities, HR Pay Solutions will destroy or de-identify the information as soon as practicable.


Quality of personal information

HR Pay Solutions takes reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We recommend that you:

  • let us know if there are any errors in your personal information

  • keep us up-to-date with changes to your information

  • Security of personal information


We take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the website when you have completed your transaction. If you become aware of any security breach, please contact HR Pay Solutions as soon as possible.

We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.

HR Pay Solutions is not responsible for the privacy or security of third party websites that you access via links on the HR Pay Solutions or HRM website.


Access to personal information

You are able to access your personal information that we hold, with some exceptions as allowed by law. To obtain a copy of your personal information, write to the HR Pay Solutions National Office requesting the information and we will provide you with a response, usually within 10 working days. We reserve the right to charge a reasonable fee for the provision of this information. If we refuse your request, or if we refuse to give you access in the manner you requested, HR Pay Solutions’s policy is to provide you with written confirmation of the reasons for our refusal and the available complaint process.



This policy may be varied from time to time in accordance with any changes to our practices or changes to the way we collect, use and disclose any personal information. You should check this policy regularly so that you are aware of any variations made to this policy.



If you have a complaint about how HR Pay Solutions has collected, stored or used your personal information, please contact HR Pay Solutions’s. We will endeavour to deal with your complaint and take any steps necessary to resolve the matter promptly, but usually within 10 business days.

If your complaint is unable to be resolved within 10 business days, HR Pay Solutions will advise you in writing including letting you know when we expect to provide our response.

If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.

Please contact HR Pay Solutions if you have any queries about the personal information that HR Pay Solutions holds about you or the way we use or disclose that personal information, or if you wish to access or correct the personal information held by us or opt out of receiving our marketing communications. Our contact details are set out below.


Contact us

HR Pay Solutions

Suite 2, Level 1 North, 63 Miller St

Pyrmont, NSW 2009


T: +61 2 8700 1860